Return Policy
1、 After-sales service contact information
i. E-mail: service@balsamic.store
ii. Response time: reply your message within 24 hours
2、 Item Shipping and When You Can Receive It
i. ship within 72 hours after your payment
ii. Estimated arrival:
Due to different delivery places, it usually takes 10-15 days
iii. Actual delivery time: We will deliver the goods to you in strict accordance with the delivery time. If we cannot deliver the goods on the scheduled delivery time due to special reasons, we will contact you by phone or email after sales and negotiate the final delivery time. After obtaining your consent, we will continue to ship to you. If you do not agree to the new shipping time, we will refund you.
iv. Actual transportation and arrival time: We will give priority to the fastest logistics to deliver the goods to you, but the logistics will be transported to the port and then transferred to your hands by your local courier. We cannot effectively control this process, so the actual arrival The time should be based on your receipt of the goods. But you don’t have to worry about it, we have already prepared a complete after-sales solution. Once you do not receive the goods within the estimated time, please contact us, we will negotiate a solution with you, for which we have also proposed 3 solutions for you to choose.
1. Due to the delay in the transportation of the goods, we will make certain compensation to you after you finally sign for receipt. Note: We will calculate the final delivery time of your product based on the first delivery time, not the time of your final receipt, in order to avoid seeking compensation for intentional delay in receipt, please understand.
2. If you don’t want the goods because of delayed delivery, you can refuse to sign for the items and contact us. When we verify that the logistics status is refused to sign for or returned, we will refund you as soon as possible.
3. If you have other demands, please contact us for negotiation
3、 Quality Assurance and Repair
i. We promise you a 90- day quality guarantee. During this period, if your product has any quality problems, we will return it for you free of charge.
ii. Since any product has its service life, after a long period of storage or use, due to factors such as wear and tear or material aging, the quality of the product may decline and non-human damage may occur. Therefore, if you have problems with product quality or non-human damage within 90 days after 30 days, we promise to repair for free. You can contact us (email: service@balsamic.store) to obtain the repair address and repair details of the product, and send the product Give it to us and we’ll send it back for you when it’s repaired.
iii. In the case of the above conditions and the item cannot be repaired, we provide you with 2 solutions
1. Replace the same new product for you with
2. If the product has been discontinued or there is no product in stock, we will negotiate with you whether you are willing to replace it with another product of the same price, or refund you.
iv. We provide you with permanent paid repair and paid replacement service, in any case the item is damaged, you can contact us
3、 Returns/Refunds :
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Items must be returned in their 30 days from receipt of order. Shipping charges are non-refundable, and the customer is responsible for return shipping fees.
To ensure customer satisfaction and provide a fair shopping environment, we accept returns of both opened and unopened products under certain conditions. Please read the following terms carefully before returning:
3.1 Unopened products:
For unopened products, we offer an unconditional return service within 30 days from the date of receipt of the order. Customers are required to provide the original purchase receipt (such as invoice or receipt) when returning the product, and the product must be in an unused, unopened state, and all packaging materials (including inner packaging, labels, user manuals, etc.) must be intact.
3.2 Opened products:
Considering the nature and safety of the product, our return policy for opened products is as follows:
– Opened products must be returned within 30 days from the date of receipt of the order, and the product must be in a resaleable condition. This means that the product should be kept as original as possible, and any signs of use may be grounds for rejection of the return.
– Opened products must be returned together with all accessories and packaging materials, and any missing parts may result in the rejection of the return request.
Refund Policy
In any case, we are willing to negotiate a refund with you, even if your refund request is not listed on this page, you can still contact us, but please believe that we will give an order to both parties in 99% of cases satisfactory solution.
1、 Refund application contact information:
i. E-mail : service@balsamic.store
ii. Response time: reply your message within 24 hours
2、 Conditions : In the following cases, we can issue a refund directly to you. If your refund request is not listed here, please contact us, we are willing to negotiate refund matters with you.
iv. If you find that your card has been stolen, please contact us (email:service@balsamic.store), we will refund you after verifying the situation
v. If your relative/friend bought something with your card without your knowledge, you can request a refund, but you must return the item.
vi. If you are dissatisfied with the product (including but not limited to: you think there is a problem with the quality of the product, you think you have received a fake product, you think the product cannot meet your expectations, etc.), please contact us (email:service@balsamic.store), we are willing to negotiate returns or refunds with you.
vii. If the item you received is damaged (damaged in transit), you can apply for a refund.
viii. If the goods are lost during transportation or you have not received the goods for a long time/the goods have been falsely claimed, please contact us and we will refund you after we verify the facts.
ix. If the item you received is not as described, you can request a refund
x. When you meet any return conditions in the after-sales service, we will handle the refund for you after receiving the goods and confirming that the goods meet the refund conditions.
xi. When you meet any other refund conditions in the after-sales service, we will handle the refund for you.
xii. If you agree to refund with us, we will handle the refund for you.
3、 Refund time:
i. If you are refunding the return of an item, we will process the refund within 1 business day of receiving the returned item and verifying that it is eligible for return.
ii. If you initiate an order dispute and win, we will process the refund within 1 business day after the dispute is resolved.
iii. If your card is stolen and you apply for a refund, we will process the refund within 1 working day after receiving your request and verifying that the situation is true
iv. For refunds for other reasons, if you and us reach an agreement on refund matters, we will process the refund within 1 working day after the agreement is reached.
v. Since different banks have different processing times in different regions of the world, we will notify you as soon as the refund is processed. Usually, you can receive the funds in real time/hours/days after we process the refund.
4、 Refunds are not possible in the following cases
i. You cannot request a refund for a giveaway.
ii. If you purchased an item and you forgot the bill and chose to charge back, we cannot issue a refund to you.
5、 Dispute Resolution
i. We attach great importance to your shopping experience, and we sincerely hope that there will be no disputes with you. If you have any objections, we welcome you to contact us and negotiate a solution. I believe we can pass and negotiate in 99% of cases . Your friendly negotiation will reach an agreement on the dispute and give you the most satisfactory result. But at any time there may be situations where consensus cannot be reached, and at this time we can only seek the help of a third-party referee. In order to deal with disputes more effectively, we will connect you with our payment provider or bank, let them act as referees and work together to find a solution to the dispute.
ii. Please keep your transaction certificate as much as possible, it will be an important material for you to resolve disputes.
iii. We 100 % recognize the judgment of the third-party referee, so if you finally win the dispute, we will implement the judgment of the dispute as soon as possible, so as to protect your reasonable rights and interests.