Welcome to our store. Please read these terms and conditions carefully before using our website. By using our website, you agree to these terms and conditions.
1. Acceptance of Terms
By purchasing, using, or otherwise obtaining any virtual product provided by our store (including but not limited to game top‑ups, prepaid cards, redemption codes, subscription services, etc.), you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Service.
2. Definition and Scope of Use
All virtual products sold in this store are non‑physical goods delivered in digital form. You acknowledge that virtual products may be subject to additional conditions such as regional restrictions, device compatibility, validity periods, or usage limits, as detailed in the product description.
3.Ordering and Payment
Before placing an order, you must carefully verify key details such as product name, face value, platform/server, and account information.
Once payment is successfully completed, the order is considered valid. We reserve the right to cancel or reject any order due to technical errors (e.g., incorrect price display, insufficient stock, etc.).
All prices are as stated on the store page and may not include any third‑party processing fees.
4. Delivery Method and Timeframe
Virtual products are typically delivered via on‑site message, order page, email, or an auto‑delivery system (CDK / code / direct top‑up).
We commit to delivering the virtual product within 24 hours after successful payment. Specific products (e.g., manual top‑ups) may experience delays due to platform, time zone, or technical reasons.
The buyer is responsible for promptly checking delivery information and using the product as instructed (e.g., redeeming it on the correct platform/account). Any loss caused by incorrect account information provided by the buyer or failure to check the delivery in time shall be borne solely by the buyer.
5. Return, Exchange and Refund Policy (Important)
Due to the reproducible nature and instantaneous delivery of virtual products, returns, exchanges, or refunds are NOT supported except in the following special circumstances:
Not delivered: If the product is not received beyond the promised delivery time after payment, a full refund may be requested.
Invalid product: After verification, if the product is found to be wrong, already used, expired, or completely inconsistent with the description, a replacement or refund may be issued.
Otherwise required by applicable law.
The following situations will NOT be accepted:
Buyer requests a refund for personal reasons such as “changed my mind”, “bought by mistake”, or “topped up the wrong account”.
The product has already been claimed, used, bound, or consumed (including but not limited to scratched CDK, redeemed code, or consumed in‑game currency).
The product becomes unusable due to official game actions (account ban, rollback, server maintenance, or rule changes).
Buyer violates the end‑user agreement of a third‑party platform (e.g., game publisher), resulting in account abnormality or product invalidity.
6. User Obligations and Conduct Restrictions
You agree that:
You will not use virtual products purchased from this store for any illegal purpose (including money laundering, fraud, or violating game rules through account trading).
You will not launch malicious attacks, commit refund fraud, or file false complaints against the store or its delivery system.
Your source of funds for purchasing virtual products is legal.
If any of the above conduct is discovered, we reserve the right to immediately terminate service, refuse future orders, and pursue legal liability.
7. Limitation of Liability
This store is only responsible for delivering a valid virtual product as described. We shall not be liable for any loss resulting from changes in official game policies, server outages, third‑party platform bans, or any other cause beyond our reasonable control.In no event shall our total cumulative liability to you exceed the amount you actually paid for the disputed product.We do not guarantee that the virtual product will fully meet your expectations (e.g., effect changes due to game version updates).
8. Privacy and Data
To complete delivery of virtual products, you may need to provide necessary account information (e.g., game character name, server, UID). We promise to use this information solely for delivery purposes and will not disclose it or use it for other purposes. Please refer to our Privacy Policy for details.
9. Modification of Terms
We reserve the right to modify these Terms at any time. The modified Terms will take effect immediately upon posting on the store page. Your continued use or purchase of virtual products constitutes acceptance of the modified Terms.
10. Governing Law and Dispute Resolution
The interpretation and enforcement of these Terms shall be governed by the laws of the jurisdiction where the store is located. Any dispute shall first be resolved through friendly negotiation; if negotiation fails, the dispute shall be submitted to the competent court in the store’s location.
11. Contact Information
Customer Service: service@balsamic.store